The study said India witnessed the highest increase in AI use compared to major economies like Britain, Japan and the US, with over 70 per cent of Indian organisations having implemented AI in some functional areas in 2020 as compared to around 62 per cent last year. Also, over 90 per cent companies are implementing or planning to invest in AI solutions to address current business concerns, the survey said. According to the survey, AI adoption in India was led by the travel and hospitality sector with 89 per cent of the surveyed firms doing so, followed by telecom, media & technology firms (86 per cent), financial services (82 per cent), and 73 per cent of healthcare and pharma companies adopting it during the year. AI is deployed across business functions like customer service, finance and tax, HR, IT and cyber security, manufacturing and operations, R&D, risk, legal and compliance, sales and marketing, supply chain and logistics, among others. The survey also shows that optimism with regard to AI in reducing cost and maximising revenue has gone up significantly from 72 per cent to 92 per cent in India, and 45 per cent of organisations have increased the use of AI since the pandemic hit them. Further, 94 per cent of the respondents have either implemented or are planning to implement AI in their organisations.

India is way ahead of many other countries in implementing artificial intelligence (AI). Well over half--58%--of the companies that are using AI in India are working with the technology at scale, i.e., they are going beyond pilot and test projects and adopting the technology at a larger scale, says a Capgemini report released this month. The report is based on a survey of nearly 1,000 companies that are using AI and have revenues of over $500 million across nine countries. It was conducted between March and June 2017. This statistic is largely driven by American firms such as Accenture, Microsoft, and Adobe, which set up innovation centres in India, the report, titled Turning AI into concrete value: the successful implementers' toolkit, said.